PARTNER CONSULTANTS

With over 20 years of experience as a CX leader across companies ranging from startups to Fortune 200, Sean has been instrumental in transforming customer journeys to reduce effort and foster loyalty. As an international speaker and CX advisor, he leverages advanced tools like text analytics, operational metrics, journey analytics, and AI-driven survey programs to create impactful customer experience strategies.

J.P. Dumas is a CX powerhouse with 25+ years of experience transforming contact centers into revenue-generating machines. From scaling multi-billion-dollar operations to slashing churn and boosting loyalty, he helps businesses turn "meh" customer experiences into brand-defining moments. As the founder of CX & Growth Strategies, LLC, J.P. partners with organizations to optimize sales, retention, and employee engagement—because happy teams create happy customers (and happy customers drive revenue).

Matt is the host of The CX and Culture Connection podcast and author of the best-selling book by the same name. Matt is the founder of JourneySpark Consulting, where he works across a broad set of industries helping companies build capabilities and cultures to become more customer-driven. Prior to founding JourneySpark Consulting, Matt was a partner at Booz & Company and PwC.

Christopher Hodges works with individual leaders and teams to realize their highest professional potential with automation and team performance. He is the author of “Noble Automation Now”. He brings the best of 30 years as a corporate executive, consulting partner and US Naval Officer to helping organizations thrive. Chris works with committed leaders to serve all their stakeholders, resulting in more innovation, employee enthusiasm and business success. Prior roles include Intelligent Automaton leader for Northern Europe (Accenture & Deloitte), GE executive, author and entrepreneur.

Skip is a contact center tech expert who partners with  Fortune 50 teams, start-ups and everything in between.  Skip acts as a Fractional CTO to allow his clients to make the best decision they can, in as little time as possible.

Dave Seaton is an award-winning consultant, entrepreneur, and founder of Seaton CX—a customer experience consulting firm—helping companies grow profitably by understanding and serving their customers. Creator of the DARMA™ method for customer journey mapping, he’s helped clients transform their customer journeys in diverse industries including healthcare, cybersecurity, telecom, manufacturing, software, nonprofits, and education.

Stacy Sherman is a professional speaker, advisor, and founder of Doing CX Right® consultancy, helping companies build unbreakable loyalty across customers, employees, and partners. With 25 years at top companies, a Marketing MBA, and certifications in Journey Mapping and UX, she delivers a proven, research-backed framework for real business impact.

Brad has had the privilege of leading organizations in their customer-centric transformation at Symantec, Yahoo!, and Sage as their CCO/CMO.  Across his 30+ years of leadership, Brad has led global support and service functions for Oracle, Openwave, and Verisign as well as small start-ups. 

Jason Ten-Pow is a leading expert in customer experience (CX) transformation, strategy, and analytics, with over two decades of experience helping Fortune 500 companies like Intel, Deloitte, and Coca-Cola enhance customer relationships and retention strategies. As the founder of ONR and author of the best-selling book *Unbreakable*, Jason has pioneered innovations in CX through his proprietary tools and platforms like bespokeCX, empowering businesses with actionable customer insights and tailored strategies to drive growth and loyalty.